Welcome to our Top 11 FAQs How do I get Video into my Afiniti account? You have two options: Send us your videotapes, or capture your digital video through Afiniti. If you want to send us tapes, please see FAQ #8 for more information. For direct import of your video into Afiniti, you can either import existing digital video files on your computer, or capture video directly from your digital camcorder. To capture video from your camcorder for online sharing, you will need to have a FireWire cable to transfer the video to your computer (more info here). After you have the FireWire cable, plug it in and open your Afiniti player. There is an option that says “Add.” This will take you through the process of connecting your camcorder to your computer and importing your video to Afiniti to create custom home movies! **Also important: It is imperative you know if your computer has a high-speed USB card or a FireWire card installed. This is not the same as a FireWire cable. Many current computers come with FireWire built-in.  If not, most cards are relatively affordable to buy. How do I order DVDs of my online movies After you have made all the edits to your movie, you will want to create a Director’s DVD. This allows you to create scenes, add titles to scenes, add a background to scene menus and also create custom DVD packaging. After you have done this, go to the “Burn” option in the Afiniti player. Virtually all you have to do is choose the movies you want to burn to DVD (considering case packaging and color) or grab digital stills if you want to make a SnapShot DVD, and submit your order. A window will come up asking for all of your shipping information with a secure confirmation for your privacy. Before you know it, you will be transferring all your home movies to DVD with just one click. How do I check the status of an order? Checking your order status is simple. Once logged in, you go to “My Account,” which is located next to the Login button. When you arrive here, there is a list of options including checking your order status. This will allow you to preview your past and current orders. You will also be able to view the order’s description, how many tapes or DVD’s are in that order, as well as prices and options. What is your pricing? That Depends on whether you are a "Do-It-Yourself" or if you prefer to sent your video to us. Do-It-Yourself For customers who want to share movies and pictures through Afiniti, our storage prices are as follows: Up to 5 hours of video for free 5 – 10 hours for $3.99/month 10 – 20 hours for $6.99/month 20 – 40 hours for $9.99/month 40 – 60 hours for 14.99/month Additional Storage-per 20-hour block is $5.00/month **Remember, each videotape you send us is subject to a $5/tape encoding fee before sales tax and shipping & handling charges. Send in to HomeMovie.Com For customers who want to send us their videotapes and transfer them to DVD format, HomeMovie.Com offers custom packaging for the final product. The same $5/tape encoding fee applies to tapes you send us. These are the prices for our DVD transfers: Director’s DVD---This is our top-of-the line product, offering the full-feature benefits of our Afiniti 3.0 player. Features include making scenes, editing your scenes, thumbnail chapter menus, menu themes, customized scene start points and much more (more info here) for $15. With a full color-case insert, $19. What's my password? Your password should be something only you know and should be kept somewhere safe if you have to write it down. If you forget your Afiniti account password, go to the sign-up page and go to the “Forgot Your Password?” link and just enter your e-mail address and your password will be sent to you promptly. Where can I view my account information? When you go to the HomeMovie.Com homepage, there are five different options for navigation in the top right of the window. First, you want to Login. If you are already a member, type in your phone number and password. Next, click on "My Account" at the top of the page. Once here, you can view your order history and summary statement, change or edit your credit card, send in videotapes and film, check for compatibility and get help with Afiniti. How long does a DVD order take? After you have either imported or sent us your videotapes or film, an order is placed in-house. Then you will receive an order number via e-mail from our shipping/receiving department. From the time the order is placed to the time it is shipped, usually takes about 3 to 5 business days. How do I send in videotapes to be processed? After setting up an account with HomeMovie.Com, you need to login. Next, you will want to go into “My Account.” In your account, you have the option to list the tapes you want to process. Instructions for shipping your videotapes are explained on this page as well. Remember it is very important to place an order with HomeMovie.Com before you send your tapes. In addition, be sure to label your tapes with the order number so that our receiving personnel can easily submit your order to our production team with no confusion. This is especially important if you have more than one tape in a particular order. What kind of tapes does HomeMovie.Com process? HomeMovie.Com can process virtually all videotape formats. The following analog and digital formats are acceptable formats to send: Analog VHS, VHS-C & SVHS 8mm Hi-8 Digital Digital 8 MiniDV DVCAM DVCPRO BetaMax BetaSP (large & small formats) MicroMV MiniDVD Although HomeMovie.Com accepts MiniDVD, we do not recommend this format as a dependable way to store your memories for the following reasons: Has a lower bit rate than MiniDV. Only runs at a speed of 2.5 Mb/s, whereas MiniDV runs at a speed of 3.5 Mb/s. A 60-minute MiniDVD tape can only hold around 1.5 GB worth of data, in relation to a MiniDV which can hold up to 13 GB of data You have to make sure your DVD player will be able to read a CD-R/W format. The DVD player must be able to identify the CD-R/W MiniDVD as an ordinary DVD-video disc. Generally most DVD players identify CD-R/W as VCD, SVCD or CD Audio and not DVD-Video. Why are my photos sideways? The reason your photos may appear sideways in Afiniti is because you probably composed the shot this way when you took it. After importing your digital pictures, go to our Pics area. Here, you have the option to edit your photos, specifically rotating them. You can easily change other attributes of your pictures such as sharpness, brightness, contrast and even view them in black & white mode! How do I grab digital stills from my video? Once you get accustomed to using Afiniti, grabbing stills will be a piece of cake! In the Afiniti player under “Movies,” you will want to go into the “Make” area. When playing your imported video, you can click on the camera icon button just to the left of the preview screen. This allows you to take a still of any frame in your video! With Afiniti’s SnapShot option, you can grab up to 100 picture stills from your video and drag and drop them into a personalized album to share with family and friends!